I've finally gotten around to posting this (sorry), but here it is: Neal Gamache's presentation from our October 13, 2010 - Escape from the Black Box.

In case you weren't there, Neal spoke about his experience in testing games as well as his current experiences with more "enterprise-y" software. He discussed different strategies that companies try in order to increase quality and how they usually turn out. He talks about defects, how they get into software and how it's inevitable that the software you release will have defects.

Please check out his slide deck. It's on Google Docs this time, so if you click the full-screen button, you'll actually get to see some of the progressions and transitions.

Enjoy!
David Stockton
President, Front Range PHP User Group